All work
Reference build — not client work/AI + Voice agents/4–6 weeks
An assistant that never misses an enquiry
A voice and chat agent that answers every call and message, qualifies it against your real job criteria and books it straight into your calendar.
The problem
- A large share of calls arrive after hours or while your team is busy, and go to voicemail.
- Manual callbacks happen the next day — by then many customers have booked a competitor.
- Office staff spend hours re-typing enquiry details into the scheduling tool.
How we'd build it
- Voice agent on a dedicated number that answers 24/7 and quotes real availability.
- Website chat agent sharing the same knowledge base: service areas, pricing bands and FAQs.
- CRM and calendar integration so every qualified enquiry becomes a job with notes and a transcript.
- Escalation rules — anything unusual is handed to a human with full context instead of guessed.
What we aim for
100%
Enquiries answered
Nights and weekends included
12s
First response
Target, voice and chat
8+
Languages
Supported out of the box
OpenAI RealtimeTwilioNode.jsCRM API
How it's put together
Direct telephony, real-time intent extraction, booking locks in PostgreSQL and two-way CRM sync.
- Frontend
- Next.js / React with server-side rendering and sub-second load times
- API & logic
- Stateless edge endpoints with strict TypeScript types
- Data
- PostgreSQL with automated migrations and encrypted backups
- Deployment
- GitHub Actions pipeline with zero-downtime rollouts
Next
Operations platform
Want somethinglike this?
A written scope and a fixed price within 24 hours. No retainer, no obligation.